Back in 1995, Terry & Maureen took on the significant role of being the main Irish representative for Gaggia Coffee Machine, marking the beginning of their profound involvement in the coffee industry. As they navigated through years of joy and raised their 4 children, Terry's exposure to selling coffee machines allowed him to gain valuable insights into the hurdles faced by baristas in their work environment. It became evident to him that there were unmet needs and opportunities for enhancing the barista workflow, even though they were unable to act upon them at that time.